The Employees’ Compensation Commission (ECC), a government owned and controlled corporation attached to the Department of Labor and Employment for policy and program coordination, recently passed the ISO 9001:2008 certification after TUV Rheinland audited its processes.
Executive Director Stella Zipagan-Banawis explained that achieving ISO certification is a necessary management tool to improve the effectiveness and efficiency of the services provided by the organization.
“ECC commits to continuously improve the quality of its services through regular audits of its management system for better service delivery and customer satisfaction,” added Banawis.
The goal of the ECC is not merely to acquire the certification but also to have a world class standard of services and an improved working practices within the organization which will result to staff motivation and a better work environment.
The certification of ECC QMS covers ECC core processes such as development and review of policy on Employees’ Compensation Program, disposition of employees’ compensation appealed cases, rehabilitation of persons with work-related disabilities and information dissemination.
Having an ISO-certification means that the clients can expect a more efficient and more effective implementation of the Employees’ Compensation Program (ECP), Banawis explained.