UNDER CONSTRUCTION
I. Legal Mandate
The ECC was created on November 1, 1974 by virtue of Presidential Decree No. 442, or the Labor Code of the Philippines. It became fully operational with the issuance of Presidential Decree No. 626, otherwise known as the Employees’ Compensation and the State Insurance Fund, which took effect on January 1, 1975.
II. Vision
By 2022, ECC is a nationally-recognized social insurance institution committed to protect workers who meet work-connected sickness, injury, disability and/or death
III. Mission
To provide a package of benefits to employees and/or their dependents in the event of work-connected sickness, injury, disability and/or death
IV. Service Pledge
The ECC commits to:
- judiciously and efficiently resolve cases appealed from the Systems, for submission to the Commission within the mandated process cycle time;
- provide relevant rehabilitation services to workers with employment related disabilities to enable them to achieve independent living and to participate in social and economic development;
- provide assistance to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures;
- ensure workers’ social protection through policy formulation and program development;
- continue to create projects and programs that will ensure the public’s awareness about the EC Program;
- promote employees’ welfare and teamwork to increase productivity and achieve its targets for the benefit of the Persons with Work-Related Disability;
- meet quality requirements in order to efficiently and effectively provide benefits and services to Persons with Work-Related Disability;
- attend to all applicants or requesting parties who are within the premises of the office during lunch break and prior to the end of official working hours
V. List of Services
Central Office
External Services
Provision of Services
Public Assistance
8888 Referral
Walk-in
Letter Queries
Social Media Queries
Application for Services
Filing and Disposition of EC Appealed Case
Applying for Availment of Physical Restoration (PT/OT)
Applying for Availment of Prosthesis and Assistive Devices
Applying for Availment of Skills / Entrepreneurship Training
Applying for Cash Assistance
Requesting for Conduct of On-Site ECP Seminar
Applying for Attendance to In-House Seminar
Requesting for Information (FOI)
Internal Services
Requesting for Personnel Records and Documents
Regional Extension Unit
External Services
Provision of Services
Public Assistance
Walk-in
Letter Queries
Social Media Queries
Application for Services
Applying for Availment of Physical Restoration (PT/OT)
Applying for Availment of Prosthesis and Assistive Devices
Applying for Availment of Skills / Entrepreneurship Training
Applying for Cash Assistance
Requesting for Conduct of On-Site ECP Seminar
Applying for Attendance to In-house Seminar
1. Public Assistance – 8888 Referral
The 8888 ECC Complaint Committee is the one in-charge in attending and resolving the 8888 Referrals from the Department of Labor and Employment 8888 Complaint Center.
We provide prompt and holistic assistance in addressing the Employees’ Compensation issues raised by the complainants.
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Office or Division: |
Appeals Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Government |
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Who may avail: |
Department of Labor and Employment |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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None |
N/A |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Contact Malacañang’s 8888 Hotline |
Receive the complaint thru ECC 8888 Official Email |
None |
30 minutes |
Technical Staff |
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Record the complaint at the google word drive |
None |
30 minutes |
Technical Staff |
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Make an initial examination or evaluation of the complaint. This process is done to determine whether the information provided are complete or not complete |
None |
30 minutes |
Technical Staff |
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Client to provide further details regarding the attending circumstances pertinent to his/her concern such as, but not limited to, the following: 1. Employer’s name; 2. SSS/GSIS number; 3. Address; 4. Contact details 5. Date and time of accident; 6. Details of the accident/sickness; 7. Position, etc. |
If information is not complete, contact complainant for additional information.
If the information is complete, determine as to whether the complaint can be addressed outright or should refer to other division, regional officer, or Central-office officer for appropriate action. |
None |
6 hours |
Technical Staff |
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If the issue requires further referral with other division and/or regional officer/ central-office officer, endorse the complaint to the division and/or regional officer/ central-office officer for the appropriate action |
None |
30 minutes |
Technical Staff |
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If there’s a need to refer to SSS,GSIS,DOLE, etc., refer the client’s concern to the government agency, which can best address the concern |
None |
30 minutes |
Technical Staff |
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Prepare the necessary requirements; or act on the advisory; or coordinate with the ECC staff |
Division Chief/Division Focal and/or regional officer/ Central-office officer provide assistance or advisory regarding Employees’ Compensation Program/s Note: Within 8 hours, Division Focal must send a feedback, thru email, to Technical Staff for the action taken) |
None |
10 hours |
Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer |
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Division Chief/Division Focal and/or regional officer/ Central-office officer report action taken to ECC 8888 Technical Staff |
None |
4 hours |
Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer |
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Prepare and send report to DOLE HRDS and Malacañang |
None |
1 hour |
Technical Staff |
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Record the action taken to address or resolve the complaint at the google word drive |
None |
30 minutes |
Technical Staff |
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TOTAL |
None |
3 Days / 72 hours |
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3 days(72 hours PCT)
2. Public Assistance – Walk-in
Walk-in clients/claimants seeking assistance in the availment process of the EC Program
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Office or Division: |
Information and Public Assistance Division (IPAD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Client |
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Who may avail: |
All |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Proof of identity (ID) for walk-in clients and/or Authorization Letter (if applicable, for request of EC appealed claim status update / copy of decision) |
Client |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Accomplish the Public Assistance information sheet |
Receive client |
None |
2 minutes |
PAC Officer-of-the-Day |
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Interview the client and identify concern if ECP related |
None |
10 minutes |
PAC Officer-of-the-Day |
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Answer query and provide assistance on filing EC claims and on availing other ECC programs and services Refer to concerned division if necessary |
None |
20 minutes |
PAC Officer-of-the-Day |
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If the question is not related to the ECP, advise the client to proceed to the proper DOLE agency and/or provide her/him the DOLE Hotline 1349. |
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Accomplish the Customer Feedback Form |
Provide client with Customer Feedback Form. |
None |
5 minutes |
PAC Officer-of-the-Day |
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TOTAL |
None |
37 minutes |
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3. Public Assistance – Letter Queries
Letter of inquiries / assistance requested by clients / claimants sent via postal service, private courier service, email.
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Office or Division: |
Administrative Division |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
All |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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None |
N/A |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Send letter to ECC via postal service, private delivery/courier service, e-mail |
Receive / print letter sent and stamped “received” |
None |
5 Minutes |
Records Officer
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Record and encode letter sent in the Document Management System (DMS) |
None |
30 Minutes |
Records Officer
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Forward letter sent to the Office of the Executive Director thru DMS (Copy furnished: OED Secretary) |
None |
15 Minutes |
Records Officer
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Forward to concerned division / action office thru DMS |
None |
3 Hours |
Executive Director |
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Prepare reply letter (copy furnish other offices, stakeholders) / provide action |
None |
1 Day |
IPAD Appeals WCPRD Administrative Division, PPSMD, Board Sec., ODED |
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4. Public Assistance – Social Media Queries
Inquiries asked from clients/claimants thru online media platforms like Facebook
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Office or Division: |
Information and Public Assistance Division (IPAD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
All |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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| None | N/A | ||||
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Client to send direct message or leaves a comment at ECC’s Facebook Page or Instagram account |
Acknowledge receipt of the message/inquiry |
None |
5 minutes |
Social Media Manager, Public Relations Officer, Information Officers |
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Provide feedback or answer to queries/ messages |
None |
6 hours |
Social Media Manager, Public Relations Officer, Information Officers |
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Endorse to concerned Divisions or other government agencies if necessary |
None |
30 minutes |
Social Media Manager, Public Relations Officer, Information Officers |
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Open Conversation |
Answer follow up questions/inquiries |
None |
1 hour |
Social Media Manager, Public Relations Officer, Information Officers |
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TOTAL |
None |
7 hours, 35 minutes |
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5. Filing and Disposition of EC Appealed Case
This involves the evaluation and adjudication of all EC claims elevated to the Commission after denial by the System.
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Office or Division: |
Appeals Division |
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Classification: |
N/A (Under Special Laws – PD 626 as amended) |
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Type of Transaction: |
Government to Citizen |
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Who may avail: |
EC Claimants |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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(Section 4, Rules of Procedure for the Filing and Disposition of the Employees Compensation Claim, Annex “E”, Amended Rules on Employees Compensation)
Transmittal of the Record in Case of Appeal a) Filing of the claimant’s application |
Client |
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b) Decision of the GSIS or SSS |
Claimant / SSS / GSIS |
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c) Receipt by the Claimant of the Decision of the GSIS or the SSS |
Claimant |
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d) Claimant’s Motion for Reconsideration |
Claimant |
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e) Decision of the GSIS or SSS on the Motion for Reconsideration |
SSS / GSIS |
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f) Receipt by the Claimant of the GSIS or SSS’ decision on the Motion for Reconsideration |
Claimant / SSS / GSIS |
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g) Claimant’s Notice of Appeal with the GSIS or SSS |
SSS / GSIS |
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h) Transmittal of the Records to the ECC, which includes the following: |
SSS / GSIS |
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Claim for EC Disability Benefits (Sickness Resulting to Disability) 1. Updated service record |
Employer |
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2. Updated statement of duties and responsibilities |
Employer |
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3. Record of Confinement and or medical findings |
Hospital |
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4. Official Receipts or certified true copies of in payment of hospital bills and medicines purchased (ECC Br No. 12-05-15, 23 May 2012) |
Hospital, Drug Store |
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5. EC Logbook (Art 205 of PD 626 and ECC Board Resolution No. 14-12-44 |
Employer |
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Claim for EC Disability Benefits (Injury Resulting to Disability) 1. Updated service record |
Employer |
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2. Statement of duties and responsibilities. |
Employer |
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3. Investigation Report Report of Injury Death/casualty (for civilian employees) spot report Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers) |
Police Employer Employer
Employer |
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4. Mission or Travel Order, when applicable |
Employer |
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5. Receipts in payment of hospital bills, professional fees and medicines |
Hospital, Drug Store |
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Claim for EC Death Benefits 1. Updated service record |
Employer |
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2. Statement of duties and responsibilities |
Employer |
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3. Investigation Report Report of Injury Death/casualty (for civilian employees) spot report Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers), when applicable |
Police Employer Employer
Employer |
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4. Mission or Travel Order, when applicable |
Employer |
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5. Record of confinement |
Hospital |
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6. Official receipts in payment of hospital bills, professional fees and medicines purchased from a drugstore |
Client, Hospital, Drug Store |
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7. Death Certificate |
Local Civil Registrar or National Statistics Office (NSO) |
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8. Declaration of Presumptive Death |
Court or by competent authority |
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Any other supporting documents if the supporting papers or pieces of evidence that may aid the proper adjudication of the claim |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Claimant files a letter of appeal with the System or the ECC asking for the elevation of records to ECC for review |
Accept and await for submission of complete documents from SSS or the GSIS. (ECC also sends letter to SSS/GSIS requesting copy of all documents of denied claim) |
None |
15 minutes |
Receiving Officer/ Records Officer |
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Receive the records of the case from the ECC Records Unit. |
None |
4 hours |
Docket Officer |
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Examine the completeness of the records transmitted by the Systems.
If the documents are complete, the case will be docketed.
If documents are incomplete, the case is remanded to the System for further evaluation or request the appellant to submit documents.
PCT is suspended if documents are incomplete. |
None |
1 day |
Division Chief, Appeals Division
Docket Officer
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Docket the case, encodes the preliminary details of the case in the CDMS, and prepares letter to be sent to the appellant that his records are now under evaluation |
None |
1 day |
Docket Officer |
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Assign to legal officer if it involves legal issues and to the medical officer if it involves medical issues for evaluation and review. Evaluate and review the case |
None |
10 days |
Division Chief, Appeals Division
Docket Officer
Legal Officer Medical Officer |
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Submit the case to Technical Review Committee (TRC) The TRC may defer its recommendation and instruct the referral of the case to a medical expert. PCT is suspended if the case is referred to a medical expert |
None |
1 day |
Legal / Medical Evaluator
Division Chief Appeals Division |
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Evaluate the case and make recommendation to the ECC Board. |
None |
1 day |
Technical Review Committee |
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Draft decision based on the TRC recommendation |
None |
5 days |
Legal Officer / Chief Legal Officer |
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Decide on the case (approve, deny or modify the evaluation and recommendation of the TRC) |
None |
1 day |
ECC Board |
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TOTAL |
None |
20 days, 4 hours, 15 minutes |
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*PCT is 20 days, upon receipt of complete documents
6. Applying for Availment of Physical Restoration (PT/OT)
Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.
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Office or Division: |
Work Contingency, Prevention and Rehabilitation Division (WCPRD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Client |
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Who may avail: |
Persons with Work-Related Disability |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter |
SSS – for private sector employee GSIS – for public sector employee |
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Relevant medical records pertinent to PWRD’s disability or medical condition |
Client |
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Valid ID |
Government or Employer |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Accomplish KaGabay Form and submit to responsible persons |
Receive and review the accomplished KaGabay Form with the relevant records submitted |
None |
1 day |
Nurse |
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Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process |
None |
Nurse |
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Conduct initial assessment of physical and functional capacity and document findings |
Medical Officer |
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Decide to continue or to waive availing the program. |
Document those who waive or avail the program |
None |
1 day |
Nurse |
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Prepare documents and referral letter to partner hospitals for those availing the specified rehabilitation service |
None |
Nurse |
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Arrange date of initial consultation with partner hospital |
None |
Nurse |
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Submit documents to Admin Staff for record keeping |
None |
Nurse |
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TOTAL |
None |
2 days |
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- Applying for Availment of Prosthesis and Assistive Devices
Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.
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Office or Division: |
Work Contingency, Prevention and Rehabilitation Division (WCPRD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Client |
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Who may avail: |
Persons with Work-Related Disability |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter |
SSS – for private sector employee GSIS – for public sector employee |
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Accomplished KAGABAY form |
ECC-WCPRD |
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Relevant medical records pertinent to PWRD’s disability or medical condition |
c/o client |
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Valid ID |
Government or Company issued ID |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Accomplish KaGabay Form and submit to responsible persons |
Receive and review the accomplished KaGabay Form with the relevant records submitted
Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process |
None |
1 day |
Nurse |
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Conduct initial assessment of physical and functional capacity and document findings |
None |
Medical Officer |
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Decide to continue or to waive availing the program. |
Document those who waive availing the program
Accomplish referral form to partner hospitals for those availing the specified rehabilitation service.
Arrange date of initial consultation with partner hospital
Submit documents to Admin Staff for record keeping |
None |
1 day |
Nurse |
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TOTAL |
None |
2 days |
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- Applying for Availment of Skills / Entrepreneurship Training
Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Vocational rehabilitation increases opportunities for economic re-engagement through livelihood or re-entry to formal employment
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Office or Division: |
Work Contingency, Prevention and Rehabilitation Division (WCPRD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Client |
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Who may avail: |
Persons with Work-Related Disability |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter |
SSS – for private sector employee GSIS – for public sector employee |
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Accomplished KAGABAY form |
ECC-WCPRD |
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Relevant medical records pertinent to PWRD’s disability or medical condition |
c/o client |
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Valid ID |
Government or Company issued ID |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Accomplish KaGabay Form and submit to responsible persons |
Receive and review the accomplished KaGabay Form with the relevant records submitted |
None |
1 day |
Social Worker |
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Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process |
Social Worker |
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Refer to medical officer for initial assessment of physical or functional condition for possible referral for PT/OT/Prosthesis/ Assistive devices by Nurse |
Social Worker |
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Decide to continue or to waive availing the program. |
Document those who waive availing the program |
None |
1 day |
Social Worker |
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Accomplish referral form to partner institutions for those availing the specified rehabilitation service. |
Social Worker |
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Arrange appointment date with partner institution |
Social Worker |
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Submit documents to Admin Staff for record keeping |
Social Worker |
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TOTAL |
None |
2 days |
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- Applying for Cash Assistance
Cash assistance is provided to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures
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Office or Division: |
Work Contingency, Prevention and Rehabilitation Division (WCPRD) |
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Classification: |
Simple |
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Type of Transaction: |
Government to Client |
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Who may avail: |
Uniformed, Public and Private Employees’ who met work-connected contingencies |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Accomplished request form for cash assistance |
ECC |
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Valid ID |
Government or company issued ID |
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Photocopy of approved EC voucher (Non-Uniformed Personnel) |
SSS – for private sector employee GSIS – for public sector employee |
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Accident/ Police Report (Non-Uniformed Personnel) |
Philippine National Police or Company |
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Death Certificate (Uniformed and Non-Uniformed Personnel) |
NSO |
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Spot report / Mission order / Casualty report (Uniformed Personnel) |
Department of National Defense-Armed Forces of the Philippines;
Department of Interior and Local Government-Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology;
Office of the President-Philippine Drug Enforcement Agency;
Department of Justice-National Bureau of Investigation, Bureau of Corrections;
Department of Transportation-Philippine Coast Guard |
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Medical Certificate |
c/o client or qualified dependent |
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For qualified dependents (as applicable): marriage certificate, birth certificate, valid IDs |
NSO, government or company issued IDs |
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CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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Accomplish cash assistance form |
Receive and review accomplished cash assistance form and required documents |
None |
1 day |
Admin Staff |
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Submit required documents |
|||||
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Prepare cash assistance form for signature of Executive Director, Deputy Executive Director and Division Chief |
None |
2 days |
Admin Staff |
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Prepare and submit necessary forms for the processing of cash assistance by Finance Department |
None |
1 day |
Admin Staff |
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Process disbursement of cash assistance |
None |
4 days |
Finance Division |
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Release of Cash Assistance |
None |
30 minutes |
REU Focal |
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TOTAL |
None |
8 days, 30 minutes |
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- Requesting for Conduct of On-Site ECP Seminar
Request for ECC to conduct for an in-depth EC Program orientation to companies/offices
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Office or Division: |
Information and Public Assistance Division |
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Classification: |
Simple |
||||
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Type of Transaction: |
Government to Client |
||||
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Who may avail: |
Public and Private Companies and Organizations |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
||||
|
Letter request/Onsite Seminar Request form |
Client |
||||
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
|
Write a letter requesting for on-site ECP seminar and send it to [email protected]
(At least two weeks prior to the requested seminar)
Accomplish the ECP onsite request form |
Receive letter request/ onsite request form
(Acknowledge letter request if sent through email) |
None |
1 hour |
IPAD Staff |
|
|
Endorse the request to the IPAD Chief |
None |
1 hour |
IPAD Staff |
||
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Check the availability of the resource speakers |
None |
1 hour |
IPAD Staff |
||
|
Inform the ECC-Information and Public Assistance Division in the event of cancellation or postponement of the requested seminar |
Coordinate with the requesting company/organization on the approved request
(transportation, laptop, projector, sound system, etc.) |
None |
1day
|
IPAD Staff |
|
|
TOTAL |
None |
1 day, 3 hours |
|||
- Applying for Attendance to In-House Seminar
Attendance to ECP Free In-house seminar conducted once a month at the ECC main office multi-purpose hall
|
Office or Division: |
Information and Public Assistance Division |
||||
|
Classification: |
Simple |
||||
|
Type of Transaction: |
Government to Client |
||||
|
Who may avail: |
All |
||||
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
||||
|
Accomplished Online Pre-Registration Form |
Links can be accessed through ECC Facebook Page |
||||
|
Printed copy or screenshot of the confirmation email |
Links can be accessed through ECC Facebook Page |
||||
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
|
Client visits the ECC Facebook Page for the schedule of ECP In-House seminars |
None |
||||
|
Choose the preferred date of seminar and accomplish the online pre-registration form |
Check the accomplished online pre-registration form
(Pre-registration form is checked 3 days before the event) |
None |
1 hour |
IPAD Staff/ Information Officer |
|
|
Wait for a confirmation message |
Send a confirmation email |
None |
30 minutes |
IPAD Staff/ Information Officer |
|
|
Remind the participants about the seminar |
None |
1 hour |
IPAD Staff/ Information Officer |
||
|
Attend the in-house seminar
Present a printed copy or a screenshot of the confirmation email during the event |
Verify the name if it is included in the official list of participants |
None |
5 minutes |
IPAD Staff/ Information Officer |
|
|
TOTAL |
None |
2 hours, 35 minutes |
|||
- Freedom of Information (FOI) Request
The Executive Order No. 2 requires all executive departments, agencies, bureaus, and offices to disclose public records, contracts, transactions, and any information requested by a member of the public, except for matters affecting national security and other information that falls under the inventory of exceptions
|
Office or Division: |
Administrative Division / Policy, Programs and Systems Management Division |
||||
|
Classification: |
Simple |
||||
|
Type of Transaction: |
Government to Client |
||||
|
Who may avail: |
All |
||||
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
||||
|
Letter request |
Client |
||||
|
CLIENT STEPS |
AGENCY ACTION |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
|
File request for information |
Receive application / request for information and forward the request to the decision maker |
None |
15 minutes |
FOI Receiving Officer |
|
|
Decide whether to deny or approve the request
Prepare communication and inform the client if the request is denied |
None |
30 minutes |
FOI Decision Maker
FOI Receiving Officer |
||
|
Prepare the information requested |
None |
4 hours |
Concerned Division |
||
|
Release the document |
None |
15 minutes |
FOI Receiving Officer |
||
|
TOTAL |
None |
5 hours |
|||