Citizen’s Charter | Employees' Compensation Commission

Posted on January 1, 2015

UNDER CONSTRUCTION

I. Legal Mandate
The ECC was created on November 1, 1974 by virtue of Presidential Decree No. 442, or the Labor Code of the Philippines. It became fully operational with the issuance of Presidential Decree No. 626, otherwise known as the Employees’ Compensation and the State Insurance Fund, which took effect on January 1, 1975.

II. Vision
By 2022, ECC is a nationally-recognized social insurance institution committed to protect workers who meet work-connected sickness, injury, disability and/or death

III. Mission
To provide a package of benefits to employees and/or their dependents in the event of work-connected sickness, injury, disability and/or death

IV. Service Pledge
The ECC commits to:

judiciously and efficiently resolve cases appealed from the Systems, for submission to the Commission within the mandated process cycle time;
provide relevant rehabilitation services to workers with employment related disabilities to enable them to achieve independent living and to participate in social and economic development;
provide assistance to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures;
ensure workers’ social protection through policy formulation and program development;
continue to create projects and programs that will ensure the public’s awareness about the EC Program;
promote employees’ welfare and teamwork to increase productivity and achieve its targets for the benefit of the Persons with Work-Related Disability;
meet quality requirements in order to efficiently and effectively provide benefits and services to Persons with Work-Related Disability;
attend to all applicants or requesting parties who are within the premises of the office during lunch break and prior to the end of official working hours

V. List of Services

Central Office
External Services
Provision of Services
Public Assistance
8888 Referral
Walk-in
Letter Queries
Social Media Queries

Application for Services
Filing and Disposition of EC Appealed Case
Applying for Availment of Physical Restoration (PT/OT)
Applying for Availment of Prosthesis and Assistive Devices
Applying for Availment of Skills / Entrepreneurship Training
Applying for Cash Assistance
Requesting for Conduct of On-Site ECP Seminar
Applying for Attendance to In-House Seminar
Requesting for Information (FOI)

Internal Services
Requesting for Personnel Records and Documents

Regional Extension Unit
External Services
Provision of Services
Public Assistance
Walk-in
Letter Queries
Social Media Queries

Application for Services
Applying for Availment of Physical Restoration (PT/OT)
Applying for Availment of Prosthesis and Assistive Devices
Applying for Availment of Skills / Entrepreneurship Training
Applying for Cash Assistance
Requesting for Conduct of On-Site ECP Seminar
Applying for Attendance to In-house Seminar

1. Public Assistance – 8888 Referral
The 8888 ECC Complaint Committee is the one in-charge in attending and resolving the 8888 Referrals from the Department of Labor and Employment 8888 Complaint Center.
We provide prompt and holistic assistance in addressing the Employees’ Compensation issues raised by the complainants.

Office or Division:		Appeals Division
Classification:		Simple
Type of Transaction:		Government to Government
Who may avail:		Department of Labor and Employment
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
None			N/A
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Contact Malacañang’s 8888 Hotline	Receive the complaint thru ECC 8888 Official Email		None	30 minutes	Technical Staff
	Record the complaint at the google word drive		None	30 minutes	Technical Staff
	Make an initial examination or evaluation of the complaint. This process is done to determine whether the information provided are complete or not complete		None	30 minutes	Technical Staff
Client to provide further details regarding the attending circumstances pertinent to his/her concern such as, but not limited to, the following: 1. Employer’s name; 2. SSS/GSIS number; 3. Address; 4. Contact details 5. Date and time of accident; 6. Details of the accident/sickness; 7. Position, etc.	If information is not complete, contact complainant for additional information. If the information is complete, determine as to whether the complaint can be addressed outright or should refer to other division, regional officer, or Central-office officer for appropriate action.		None	6 hours	Technical Staff
	If the issue requires further referral with other division and/or regional officer/ central-office officer, endorse the complaint to the division and/or regional officer/ central-office officer for the appropriate action		None	30 minutes	Technical Staff
	If there’s a need to refer to SSS,GSIS,DOLE, etc., refer the client’s concern to the government agency, which can best address the concern		None	30 minutes	Technical Staff
Prepare the necessary requirements; or act on the advisory; or coordinate with the ECC staff	Division Chief/Division Focal and/or regional officer/ Central-office officer provide assistance or advisory regarding Employees’ Compensation Program/s Note: Within 8 hours, Division Focal must send a feedback, thru email, to Technical Staff for the action taken)		None	10 hours	Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer
	Division Chief/Division Focal and/or regional officer/ Central-office officer report action taken to ECC 8888 Technical Staff		None	4 hours	Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer
	Prepare and send report to DOLE HRDS and Malacañang		None	1 hour	Technical Staff
	Record the action taken to address or resolve the complaint at the google word drive		None	30 minutes	Technical Staff
TOTAL			None	3 Days / 72 hours

3 days(72 hours PCT)

2. Public Assistance – Walk-in
Walk-in clients/claimants seeking assistance in the availment process of the EC Program

Office or Division:		Information and Public Assistance Division (IPAD)
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Proof of identity (ID) for walk-in clients and/or Authorization Letter (if applicable, for request of EC appealed claim status update / copy of decision)			Client
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Accomplish the Public Assistance information sheet	Receive client		None	2 minutes	PAC Officer-of-the-Day
	Interview the client and identify concern if ECP related		None	10 minutes	PAC Officer-of-the-Day
	Answer query and provide assistance on filing EC claims and on availing other ECC programs and services Refer to concerned division if necessary		None	20 minutes	PAC Officer-of-the-Day
	If the question is not related to the ECP, advise the client to proceed to the proper DOLE agency and/or provide her/him the DOLE Hotline 1349.
Accomplish the Customer Feedback Form	Provide client with Customer Feedback Form.		None	5 minutes	PAC Officer-of-the-Day
TOTAL			None	37 minutes

3. Public Assistance – Letter Queries
Letter of inquiries / assistance requested by clients / claimants sent via postal service, private courier service, email.

Office or Division:		Administrative Division
Classification:		Simple
Type of Transaction:		Government to Citizen
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
None			N/A
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Send letter to ECC via postal service, private delivery/courier service, e-mail	Receive / print letter sent and stamped “received”		None	5 Minutes	Records Officer
	Record and encode letter sent in the Document Management System (DMS)		None	30 Minutes	Records Officer
	Forward letter sent to the Office of the Executive Director thru DMS (Copy furnished: OED Secretary)		None	15 Minutes	Records Officer
	Forward to concerned division / action office thru DMS		None	3 Hours	Executive Director
	Prepare reply letter (copy furnish other offices, stakeholders) / provide action		None	1 Day	IPAD Appeals WCPRD Administrative Division, PPSMD, Board Sec., ODED

4. Public Assistance – Social Media Queries
Inquiries asked from clients/claimants thru online media platforms like Facebook

Office or Division:		Information and Public Assistance Division (IPAD)
Classification:		Simple
Type of Transaction:		Government to Citizen
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
None			N/A
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Client to send direct message or leaves a comment at ECC’s Facebook Page or Instagram account	Acknowledge receipt of the message/inquiry		None	5 minutes	Social Media Manager, Public Relations Officer, Information Officers
	Provide feedback or answer to queries/ messages		None	6 hours	Social Media Manager, Public Relations Officer, Information Officers
	Endorse to concerned Divisions or other government agencies if necessary		None	30 minutes	Social Media Manager, Public Relations Officer, Information Officers
Open Conversation	Answer follow up questions/inquiries		None	1 hour	Social Media Manager, Public Relations Officer, Information Officers
TOTAL			None	7 hours, 35 minutes

5. Filing and Disposition of EC Appealed Case
This involves the evaluation and adjudication of all EC claims elevated to the Commission after denial by the System.

Office or Division:		Appeals Division
Classification:		N/A (Under Special Laws – PD 626 as amended)
Type of Transaction:		Government to Citizen
Who may avail:		EC Claimants
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
(Section 4, Rules of Procedure for the Filing and Disposition of the Employees Compensation Claim, Annex “E”, Amended Rules on Employees Compensation) Transmittal of the Record in Case of Appeal a) Filing of the claimant’s application			Client
b) Decision of the GSIS or SSS			Claimant / SSS / GSIS
c) Receipt by the Claimant of the Decision of the GSIS or the SSS			Claimant
d) Claimant’s Motion for Reconsideration			Claimant
e) Decision of the GSIS or SSS on the Motion for Reconsideration			SSS / GSIS
f) Receipt by the Claimant of the GSIS or SSS’ decision on the Motion for Reconsideration			Claimant / SSS / GSIS
g) Claimant’s Notice of Appeal with the GSIS or SSS			SSS / GSIS
h) Transmittal of the Records to the ECC, which includes the following:			SSS / GSIS
Claim for EC Disability Benefits (Sickness Resulting to Disability) 1. Updated service record			Employer
2. Updated statement of duties and responsibilities			Employer
3. Record of Confinement and or medical findings			Hospital
4. Official Receipts or certified true copies of in payment of hospital bills and medicines purchased (ECC Br No. 12-05-15, 23 May 2012)			Hospital, Drug Store
5. EC Logbook (Art 205 of PD 626 and ECC Board Resolution No. 14-12-44			Employer
Claim for EC Disability Benefits (Injury Resulting to Disability) 1. Updated service record			Employer
2. Statement of duties and responsibilities.			Employer
3. Investigation Report Report of Injury Death/casualty (for civilian employees) spot report Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers)			Police Employer Employer Employer
4. Mission or Travel Order, when applicable			Employer
5. Receipts in payment of hospital bills, professional fees and medicines			Hospital, Drug Store
Claim for EC Death Benefits 1. Updated service record			Employer
2. Statement of duties and responsibilities			Employer
3. Investigation Report Report of Injury Death/casualty (for civilian employees) spot report Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers), when applicable			Police Employer Employer Employer
4. Mission or Travel Order, when applicable			Employer
5. Record of confinement			Hospital
6. Official receipts in payment of hospital bills, professional fees and medicines purchased from a drugstore			Client, Hospital, Drug Store
7. Death Certificate			Local Civil Registrar or National Statistics Office (NSO)
8. Declaration of Presumptive Death			Court or by competent authority
Any other supporting documents if the supporting papers or pieces of evidence that may aid the proper adjudication of the claim
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Claimant files a letter of appeal with the System or the ECC asking for the elevation of records to ECC for review	Accept and await for submission of complete documents from SSS or the GSIS. (ECC also sends letter to SSS/GSIS requesting copy of all documents of denied claim)		None	15 minutes	Receiving Officer/ Records Officer
	Receive the records of the case from the ECC Records Unit.		None	4 hours	Docket Officer
	Examine the completeness of the records transmitted by the Systems. If the documents are complete, the case will be docketed. If documents are incomplete, the case is remanded to the System for further evaluation or request the appellant to submit documents. PCT is suspended if documents are incomplete.		None	1 day	Division Chief, Appeals Division Docket Officer
	Docket the case, encodes the preliminary details of the case in the CDMS, and prepares letter to be sent to the appellant that his records are now under evaluation		None	1 day	Docket Officer
	Assign to legal officer if it involves legal issues and to the medical officer if it involves medical issues for evaluation and review. Evaluate and review the case		None	10 days	Division Chief, Appeals Division Docket Officer Legal Officer Medical Officer
	Submit the case to Technical Review Committee (TRC) The TRC may defer its recommendation and instruct the referral of the case to a medical expert. PCT is suspended if the case is referred to a medical expert		None	1 day	Legal / Medical Evaluator Division Chief Appeals Division
	Evaluate the case and make recommendation to the ECC Board.		None	1 day	Technical Review Committee
	Draft decision based on the TRC recommendation		None	5 days	Legal Officer / Chief Legal Officer
	Decide on the case (approve, deny or modify the evaluation and recommendation of the TRC)		None	1 day	ECC Board
TOTAL			None	20 days, 4 hours, 15 minutes

*PCT is 20 days, upon receipt of complete documents

6. Applying for Availment of Physical Restoration (PT/OT)
Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.

Office or Division:		Work Contingency, Prevention and Rehabilitation Division (WCPRD)
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		Persons with Work-Related Disability
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter			SSS – for private sector employee GSIS – for public sector employee
Relevant medical records pertinent to PWRD’s disability or medical condition			Client
Valid ID			Government or Employer
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Accomplish KaGabay Form and submit to responsible persons	Receive and review the accomplished KaGabay Form with the relevant records submitted		None	1 day	Nurse
	Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process		None		Nurse
	Conduct initial assessment of physical and functional capacity and document findings				Medical Officer
Decide to continue or to waive availing the program.	Document those who waive or avail the program		None	1 day	Nurse
	Prepare documents and referral letter to partner hospitals for those availing the specified rehabilitation service		None		Nurse
	Arrange date of initial consultation with partner hospital		None		Nurse
	Submit documents to Admin Staff for record keeping		None		Nurse
TOTAL			None	2 days

Applying for Availment of Prosthesis and Assistive Devices

Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.

Office or Division:		Work Contingency, Prevention and Rehabilitation Division (WCPRD)
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		Persons with Work-Related Disability
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter			SSS – for private sector employee GSIS – for public sector employee
Accomplished KAGABAY form			ECC-WCPRD
Relevant medical records pertinent to PWRD’s disability or medical condition			c/o client
Valid ID			Government or Company issued ID
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Accomplish KaGabay Form and submit to responsible persons	Receive and review the accomplished KaGabay Form with the relevant records submitted Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process		None	1 day	Nurse
	Conduct initial assessment of physical and functional capacity and document findings		None		Medical Officer
Decide to continue or to waive availing the program.	Document those who waive availing the program Accomplish referral form to partner hospitals for those availing the specified rehabilitation service. Arrange date of initial consultation with partner hospital Submit documents to Admin Staff for record keeping		None	1 day	Nurse
TOTAL			None	2 days

Applying for Availment of Skills / Entrepreneurship Training

Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Vocational rehabilitation increases opportunities for economic re-engagement through livelihood or re-entry to formal employment

Office or Division:		Work Contingency, Prevention and Rehabilitation Division (WCPRD)
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		Persons with Work-Related Disability
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter			SSS – for private sector employee GSIS – for public sector employee
Accomplished KAGABAY form			ECC-WCPRD
Relevant medical records pertinent to PWRD’s disability or medical condition			c/o client
Valid ID			Government or Company issued ID
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Accomplish KaGabay Form and submit to responsible persons	Receive and review the accomplished KaGabay Form with the relevant records submitted		None	1 day	Social Worker
	Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process				Social Worker
	Refer to medical officer for initial assessment of physical or functional condition for possible referral for PT/OT/Prosthesis/ Assistive devices by Nurse				Social Worker
Decide to continue or to waive availing the program.	Document those who waive availing the program		None	1 day	Social Worker
	Accomplish referral form to partner institutions for those availing the specified rehabilitation service.				Social Worker
	Arrange appointment date with partner institution				Social Worker
	Submit documents to Admin Staff for record keeping				Social Worker
TOTAL			None	2 days

Applying for Cash Assistance

Cash assistance is provided to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures

Office or Division:		Work Contingency, Prevention and Rehabilitation Division (WCPRD)
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		Uniformed, Public and Private Employees’ who met work-connected contingencies
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Accomplished request form for cash assistance			ECC
Valid ID			Government or company issued ID
Photocopy of approved EC voucher (Non-Uniformed Personnel)			SSS – for private sector employee GSIS – for public sector employee
Accident/ Police Report (Non-Uniformed Personnel)			Philippine National Police or Company
Death Certificate (Uniformed and Non-Uniformed Personnel)			NSO
Spot report / Mission order / Casualty report (Uniformed Personnel)			Department of National Defense-Armed Forces of the Philippines; Department of Interior and Local Government-Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology; Office of the President-Philippine Drug Enforcement Agency; Department of Justice-National Bureau of Investigation, Bureau of Corrections; Department of Transportation-Philippine Coast Guard
Medical Certificate			c/o client or qualified dependent
For qualified dependents (as applicable): marriage certificate, birth certificate, valid IDs			NSO, government or company issued IDs
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Accomplish cash assistance form	Receive and review accomplished cash assistance form and required documents		None	1 day	Admin Staff
Submit required documents
	Prepare cash assistance form for signature of Executive Director, Deputy Executive Director and Division Chief		None	2 days	Admin Staff
	Prepare and submit necessary forms for the processing of cash assistance by Finance Department		None	1 day	Admin Staff
	Process disbursement of cash assistance		None	4 days	Finance Division
	Release of Cash Assistance		None	30 minutes	REU Focal
TOTAL			None	8 days, 30 minutes

Requesting for Conduct of On-Site ECP Seminar

Request for ECC to conduct for an in-depth EC Program orientation to companies/offices

Office or Division:		Information and Public Assistance Division
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		Public and Private Companies and Organizations
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter request/Onsite Seminar Request form			Client
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Write a letter requesting for on-site ECP seminar and send it to ecpseminars@gmail.com (At least two weeks prior to the requested seminar) Accomplish the ECP onsite request form	Receive letter request/ onsite request form (Acknowledge letter request if sent through email)		None	1 hour	IPAD Staff
	Endorse the request to the IPAD Chief		None	1 hour	IPAD Staff
	Check the availability of the resource speakers		None	1 hour	IPAD Staff
Inform the ECC-Information and Public Assistance Division in the event of cancellation or postponement of the requested seminar	Coordinate with the requesting company/organization on the approved request (transportation, laptop, projector, sound system, etc.)		None	1day	IPAD Staff
TOTAL			None	1 day, 3 hours

Applying for Attendance to In-House Seminar

Attendance to ECP Free In-house seminar conducted once a month at the ECC main office multi-purpose hall

Office or Division:		Information and Public Assistance Division
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Accomplished Online Pre-Registration Form			Links can be accessed through ECC Facebook Page
Printed copy or screenshot of the confirmation email			Links can be accessed through ECC Facebook Page
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Client visits the ECC Facebook Page for the schedule of ECP In-House seminars			None
Choose the preferred date of seminar and accomplish the online pre-registration form	Check the accomplished online pre-registration form (Pre-registration form is checked 3 days before the event)		None	1 hour	IPAD Staff/ Information Officer
Wait for a confirmation message	Send a confirmation email		None	30 minutes	IPAD Staff/ Information Officer
	Remind the participants about the seminar		None	1 hour	IPAD Staff/ Information Officer
Attend the in-house seminar Present a printed copy or a screenshot of the confirmation email during the event	Verify the name if it is included in the official list of participants		None	5 minutes	IPAD Staff/ Information Officer
TOTAL			None	2 hours, 35 minutes

Freedom of Information (FOI) Request

The Executive Order No. 2 requires all executive departments, agencies, bureaus, and offices to disclose public records, contracts, transactions, and any information requested by a member of the public, except for matters affecting national security and other information that falls under the inventory of exceptions

Office or Division:		Administrative Division / Policy, Programs and Systems Management Division
Classification:		Simple
Type of Transaction:		Government to Client
Who may avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter request			Client
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
File request for information	Receive application / request for information and forward the request to the decision maker		None	15 minutes	FOI Receiving Officer
	Decide whether to deny or approve the request Prepare communication and inform the client if the request is denied		None	30 minutes	FOI Decision Maker FOI Receiving Officer
	Prepare the information requested		None	4 hours	Concerned Division
	Release the document		None	15 minutes	FOI Receiving Officer
TOTAL			None	5 hours