UNDER CONSTRUCTION

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I. Legal Mandate
The ECC was created on November 1, 1974 by virtue of Presidential Decree No. 442, or the Labor Code of the Philippines. It became fully operational with the issuance of Presidential Decree No. 626, otherwise known as the Employees’ Compensation and the State Insurance Fund, which took effect on January 1, 1975.

II. Vision
By 2022, ECC is a nationally-recognized social insurance institution committed to protect workers who meet work-connected sickness, injury, disability and/or death

III. Mission
To provide a package of benefits to employees and/or their dependents in the event of work-connected sickness, injury, disability and/or death

IV. Service Pledge
The ECC commits to:

  • judiciously and efficiently resolve cases appealed from the Systems, for submission to the Commission within the mandated process cycle time;
  • provide relevant rehabilitation services to workers with employment related disabilities to enable them to achieve independent living and to participate in social and economic development;
  • provide assistance to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures;
  • ensure workers’ social protection through policy formulation and program development;
  • continue to create projects and programs that will ensure the public’s awareness about the EC Program;
  • promote employees’ welfare and teamwork to increase productivity and achieve its targets for the benefit of the Persons with Work-Related Disability;
  • meet quality requirements in order to efficiently and effectively provide benefits and services to Persons with Work-Related Disability;
  • attend to all applicants or requesting parties who are within the premises of the office during lunch break and prior to the end of official working hours

V. List of Services

Central Office
  External Services
   Provision of Services
     Public Assistance
     8888 Referral
     Walk-in
     Letter Queries
     Social Media Queries

    Application for Services
     Filing and Disposition of EC Appealed Case
     Applying for Availment of Physical Restoration (PT/OT)
     Applying for Availment of Prosthesis and Assistive Devices
     Applying for Availment of Skills / Entrepreneurship Training
     Applying for Cash Assistance
     Requesting for Conduct of On-Site ECP Seminar
     Applying for Attendance to In-House Seminar
     Requesting for Information (FOI)

   Internal Services
     Requesting for Personnel Records and Documents

Regional Extension Unit
   External Services
    Provision of Services
     Public Assistance
     Walk-in
     Letter Queries
     Social Media Queries

    Application for Services
     Applying for Availment of Physical Restoration (PT/OT)
     Applying for Availment of Prosthesis and Assistive Devices
     Applying for Availment of Skills / Entrepreneurship Training
     Applying for Cash Assistance
     Requesting for Conduct of On-Site ECP Seminar
     Applying for Attendance to In-house Seminar

1. Public Assistance – 8888 Referral
The 8888 ECC Complaint Committee is the one in-charge in attending and resolving the 8888 Referrals from the Department of Labor and Employment 8888 Complaint Center.
We provide prompt and holistic assistance in addressing the Employees’ Compensation issues raised by the complainants.

Office or Division:

Appeals Division

Classification:

Simple

Type of Transaction:

Government to Government

Who may avail:

Department of Labor and Employment

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

None

N/A

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Contact Malacañang’s 8888 Hotline

Receive the complaint thru ECC 8888 Official Email

None

30 minutes

Technical Staff

 

Record the complaint at the google word drive

None

30 minutes

Technical Staff

 

Make an initial examination or evaluation of the complaint. This process is done to determine whether the information provided are complete or not complete

None

30 minutes

Technical Staff

Client to provide further details regarding the attending circumstances pertinent to his/her concern such as, but not limited to, the following:

1. Employer’s name;

2. SSS/GSIS number;

3. Address;

4. Contact details

5. Date and time of accident;

6. Details of the accident/sickness;

7. Position, etc.

If information is not complete, contact complainant for additional information.

 

If the information is complete, determine as to whether the complaint can be addressed outright or should refer to other division, regional officer, or Central-office officer for appropriate action.

None

6 hours

Technical Staff

 

If the issue requires further referral with other division and/or regional officer/ central-office officer, endorse the complaint to the division and/or regional officer/ central-office officer for the appropriate action

None

30 minutes

Technical Staff

 

If there’s a need to refer to SSS,GSIS,DOLE, etc.,

refer the client’s concern to the government agency, which can best address the concern

None

30 minutes

Technical Staff

Prepare the necessary requirements; or act on the advisory; or coordinate with the ECC staff

Division Chief/Division Focal and/or regional officer/ Central-office officer provide assistance or advisory regarding Employees’ Compensation Program/s

Note: Within 8 hours, Division Focal must send a feedback, thru email, to Technical Staff for the action taken)

None

10 hours

Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer

 

Division Chief/Division Focal and/or regional officer/ Central-office officer report action taken to ECC 8888 Technical Staff

None

4 hours

Division Chief/ Division Focal and/or Regional Officer/ Central-office Officer

 

Prepare and send report to DOLE HRDS and Malacañang

None

1 hour

Technical Staff

 

Record the action taken to address or resolve the complaint at the google word drive

None

30 minutes

Technical Staff

TOTAL

None

3 Days /

72 hours

 

3 days(72 hours PCT)

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2. Public Assistance – Walk-in
Walk-in clients/claimants seeking assistance in the availment process of the EC Program

Office or Division:

Information and Public Assistance Division (IPAD)

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Proof of identity (ID) for walk-in clients and/or

Authorization Letter (if applicable, for request of EC appealed claim status update / copy of decision)

Client

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Accomplish the Public Assistance information sheet

Receive client

None

2 minutes

PAC Officer-of-the-Day

 

Interview the client and identify concern if ECP related

None

10 minutes

PAC Officer-of-the-Day

 

Answer query and provide assistance on filing EC claims and on availing other ECC programs and services

Refer to concerned division if necessary

None

20 minutes

PAC Officer-of-the-Day

 

If the question is not related to the ECP, advise the client to proceed to the proper DOLE agency and/or provide her/him the DOLE Hotline 1349.

 

Accomplish the Customer Feedback Form

Provide client with Customer Feedback Form.

None

5 minutes

PAC Officer-of-the-Day

TOTAL

None

37 minutes

 

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3. Public Assistance – Letter Queries
Letter of inquiries / assistance requested by clients / claimants sent via postal service, private courier service, email.

Office or Division:

Administrative Division

Classification:

Simple

Type of Transaction:

Government to Citizen

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

None

N/A

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Send letter to ECC via postal service, private delivery/courier service, e-mail

Receive / print letter sent and stamped “received”

None

5 Minutes

Records Officer

 

 

Record and encode letter sent in the Document Management System (DMS)

None

30 Minutes

Records Officer

 

 

Forward letter sent to the Office of the Executive Director thru DMS

(Copy furnished: OED Secretary)

None

15 Minutes

Records Officer

 

 

Forward to concerned division / action office thru DMS

None

3 Hours

Executive Director

 

Prepare reply letter (copy furnish other offices, stakeholders) / provide action

None

1 Day

IPAD

Appeals

WCPRD

Administrative Division, PPSMD, Board Sec., ODED

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4. Public Assistance – Social Media Queries
Inquiries asked from clients/claimants thru online media platforms like Facebook

Office or Division:

Information and Public Assistance Division (IPAD)

Classification:

Simple

Type of Transaction:

Government to Citizen

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

None N/A

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client to send direct message or leaves a comment at ECC’s Facebook Page or Instagram account

Acknowledge receipt of the message/inquiry

None

5 minutes

Social Media Manager, Public Relations Officer, Information Officers

 

Provide feedback or answer to queries/ messages

None

6 hours

Social Media Manager, Public Relations Officer, Information Officers

 

Endorse to concerned Divisions or other government agencies if necessary

None

30 minutes

Social Media Manager, Public Relations Officer, Information Officers

Open Conversation

Answer follow up questions/inquiries

None

1 hour

Social Media Manager, Public Relations Officer, Information Officers

TOTAL

None

7 hours, 35 minutes

 

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5. Filing and Disposition of EC Appealed Case
This involves the evaluation and adjudication of all EC claims elevated to the Commission after denial by the System.

Office or Division:

Appeals Division

Classification:

N/A (Under Special Laws – PD 626 as amended)

Type of Transaction:

Government to Citizen

Who may avail:

EC Claimants

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

(Section 4, Rules of Procedure for the Filing and Disposition of the Employees Compensation Claim, Annex “E”, Amended Rules on Employees Compensation)

 

Transmittal of the Record in Case of Appeal

a)    Filing of the claimant’s application

 

 

 

Client

b)    Decision of the GSIS or SSS

Claimant / SSS / GSIS

c)    Receipt by the Claimant of the Decision of the GSIS or the SSS

Claimant

d)    Claimant’s Motion for Reconsideration

Claimant

e)    Decision of the GSIS or SSS on the Motion for Reconsideration

SSS / GSIS

f)      Receipt by the Claimant of the GSIS or SSS’ decision on the Motion for Reconsideration

Claimant / SSS / GSIS

g)    Claimant’s Notice of Appeal with the GSIS or SSS

SSS / GSIS

h)    Transmittal of the Records to the ECC, which includes the following:

SSS / GSIS

Claim for EC Disability Benefits (Sickness  Resulting to Disability)

1.    Updated service record

 

Employer

2.    Updated statement of duties and responsibilities

Employer

3.    Record of Confinement and or medical findings

Hospital

4.    Official Receipts or certified true copies of in payment of hospital bills and medicines purchased

(ECC Br No. 12-05-15, 23 May 2012)

Hospital, Drug Store

5.    EC Logbook (Art 205 of PD 626 and ECC Board Resolution No. 14-12-44

Employer

Claim for EC Disability Benefits (Injury  Resulting to Disability)

1.    Updated service record

 

Employer

2.    Statement of duties and responsibilities.

Employer

3.    Investigation Report

Report of Injury

Death/casualty (for civilian employees) spot report

Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers)

Police

Employer

Employer

 

Employer

4.    Mission or Travel Order, when applicable

Employer

5.    Receipts in payment of hospital bills, professional fees and medicines

Hospital, Drug Store

Claim for EC Death Benefits

1.    Updated service record

Employer

2.    Statement of duties and responsibilities

Employer

3.    Investigation Report

Report of Injury

Death/casualty (for civilian employees) spot report

Investigation report and/or report of proceedings before Line of Duty Board (for AFP members, uniformed officers), when applicable

Police

Employer

Employer

 

Employer

4.    Mission or Travel Order, when applicable

Employer

5.    Record of confinement

Hospital

6.    Official receipts in payment of hospital bills, professional fees and medicines purchased from a drugstore

Client, Hospital, Drug Store

7.    Death Certificate

Local Civil Registrar or National Statistics Office (NSO)

8.    Declaration of Presumptive Death

Court or by competent authority

Any other supporting documents if the supporting papers or pieces of evidence that may aid the proper adjudication of the claim

 

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Claimant files a letter of appeal with the System or the ECC asking for the elevation of records to ECC for review

Accept and await for submission of complete documents from SSS or the GSIS.

(ECC also sends letter to SSS/GSIS requesting copy of all documents of denied claim)

None

15 minutes

Receiving Officer/

Records Officer

 

Receive the records of the case from the ECC Records Unit.

None

4 hours

Docket Officer

 

Examine the completeness of the records transmitted by the Systems.

 

If the documents are complete, the case will be docketed.

 

If documents are incomplete, the case is remanded to the System for further evaluation or request the appellant to submit documents.

 

PCT is suspended if documents are incomplete.

None

1 day

Division Chief, Appeals Division

 

 

Docket Officer

 

 

Docket the case, encodes the preliminary details of the case in the CDMS, and prepares letter to be sent to the appellant that his records are now under evaluation

None

1 day

Docket Officer

 

Assign to legal officer if it involves legal issues and to the medical officer if it involves medical issues for evaluation and review.

Evaluate and review the case

None

10 days

Division Chief, Appeals Division

 

Docket Officer

 

 

 

 

Legal Officer

Medical Officer

 

Submit the case to Technical Review Committee (TRC)

The TRC may defer its recommendation and instruct the referral of the case to a medical expert.

PCT is suspended if the case is referred to a medical expert

None

1 day

Legal / Medical Evaluator

 

Division Chief Appeals Division

 

Evaluate the case and make recommendation to the ECC Board.

None

1 day

Technical Review Committee

 

Draft decision based on the TRC recommendation

None

5 days

Legal Officer / Chief Legal Officer

 

Decide on the case (approve, deny or modify the evaluation and recommendation of the TRC)

None

1 day

ECC Board

TOTAL

None

20 days, 4 hours, 15 minutes

 

*PCT is 20 days, upon receipt of complete documents

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6. Applying for Availment of Physical Restoration (PT/OT)
Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.

Office or Division:

Work Contingency, Prevention and Rehabilitation Division (WCPRD)

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

Persons with Work-Related Disability

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Proof of approved EC claim (SSS / GSIS Voucher) or ECC invitation letter

SSS – for private sector employee

GSIS – for public sector employee

Relevant medical records pertinent to PWRD’s disability or medical condition

Client

Valid ID

Government or Employer

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Accomplish KaGabay Form and submit to responsible persons

Receive and review the accomplished KaGabay Form with the relevant records submitted

None

1 day

Nurse

 

 

Interview the client and conduct initial psychosocial preparation prior to initiation of rehabilitation process

None

Nurse

Conduct initial assessment of physical and functional capacity and document findings

Medical Officer

Decide to continue or to waive availing the program.

Document those who waive or avail the program

None

1 day

Nurse

 

Prepare documents and referral letter to partner hospitals for those availing the specified rehabilitation service

None

Nurse

Arrange date of initial consultation with partner hospital

None

Nurse

 

Submit documents to Admin Staff for record keeping

None

Nurse

TOTAL

None

2 days

 

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  1. Applying for Availment of Prosthesis and Assistive Devices

Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Through physical rehabilitation, the effects of permanent disability is mitigated.

 

Office or Division:

Work Contingency, Prevention and Rehabilitation Division (WCPRD)

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

Persons with Work-Related Disability

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Proof of approved EC claim

(SSS / GSIS Voucher)

or ECC invitation letter

SSS – for private sector employee

GSIS – for public sector employee

Accomplished KAGABAY form

ECC-WCPRD

Relevant medical records pertinent to PWRD’s disability or medical condition

c/o client

Valid ID

Government or Company issued ID

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Accomplish KaGabay Form and submit to responsible persons

Receive and review the accomplished KaGabay Form with the relevant records submitted

 

Interview the client and conduct initial psychosocial preparation prior to initiation of  rehabilitation process

None

1 day

Nurse

 

Conduct initial assessment of physical and functional capacity and document findings

None

Medical Officer

Decide to continue or to waive availing the program.

Document those who waive availing the program

 

Accomplish referral form to partner hospitals for those availing the specified rehabilitation service.

 

Arrange date of initial consultation with partner hospital

 

Submit documents to Admin Staff for record keeping

None

1 day

Nurse

TOTAL

None

2 days

 
           

 

  1. Applying for Availment of Skills / Entrepreneurship Training

Rehabilitation of Kagabay (Katulong at Gabay ng Manggagawang may Kapansanan) Program provides relevant services to workers with employment related disabilities to be able to achieve independent living and enggage in social and economic development. Vocational rehabilitation increases opportunities for economic re-engagement through livelihood or re-entry to formal employment

 

Office or Division:

Work Contingency, Prevention and Rehabilitation Division (WCPRD)

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

Persons with Work-Related Disability

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Proof of approved EC claim

(SSS / GSIS Voucher)

or ECC invitation letter

SSS – for private sector employee

GSIS – for public sector employee

Accomplished KAGABAY form

ECC-WCPRD

Relevant medical records pertinent to PWRD’s disability or medical condition

c/o client

Valid ID

Government or Company issued ID

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Accomplish KaGabay Form and submit to responsible persons

Receive and review the accomplished KaGabay Form with the relevant records submitted

None

1 day

Social Worker

 

Interview the client and conduct initial psychosocial preparation prior to initiation of  rehabilitation process

 

Social Worker

Refer to medical officer for initial assessment of physical or functional condition for possible referral for PT/OT/Prosthesis/

Assistive devices by Nurse

 

Social Worker

Decide to continue or to waive availing the program.

Document those who waive availing the program

None

1 day

Social Worker

 

Accomplish referral form to partner institutions for those availing the specified rehabilitation service.

 

Social Worker

Arrange appointment date with partner institution

 

Social Worker

 

Submit documents to Admin Staff for record keeping

   

Social Worker

TOTAL

None

2 days

 
           

 

  1. Applying for Cash Assistance

Cash assistance is provided to workers (and their families) who fell ill or died as a result of work-related contingencies to augment the income (disability) benefits provided under P.D. 626 as amended, in order to cope with increasing cost of living expenditures

 

Office or Division:

Work Contingency, Prevention and Rehabilitation Division (WCPRD)

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

Uniformed, Public and Private Employees’ who met work-connected contingencies

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Accomplished request form for cash assistance

ECC

Valid ID

Government or company issued ID

Photocopy of approved EC voucher (Non-Uniformed Personnel)

SSS – for private sector employee

GSIS – for public sector employee

Accident/ Police Report (Non-Uniformed Personnel)

Philippine National Police or Company

Death Certificate (Uniformed and Non-Uniformed Personnel)

NSO

Spot report / Mission order / Casualty report (Uniformed Personnel)

Department of National Defense-Armed Forces of the Philippines;

 

Department of Interior and Local Government-Philippine National Police, Bureau of Fire Protection, Bureau of Jail Management and Penology;

 

Office of the President-Philippine Drug Enforcement Agency;

 

Department of Justice-National Bureau of Investigation, Bureau of Corrections;

 

Department of Transportation-Philippine Coast Guard

Medical Certificate

c/o client or qualified dependent

For qualified dependents (as applicable): marriage certificate, birth certificate, valid IDs

NSO, government or company issued IDs

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Accomplish cash assistance form

Receive and review accomplished cash assistance form and required documents

None

1 day

Admin Staff

Submit required documents

 

Prepare cash assistance form for signature of Executive Director, Deputy Executive Director and Division Chief

None

2 days

Admin Staff

 

Prepare and submit necessary forms for the processing of cash assistance by Finance Department

None

1 day

Admin Staff

 

Process disbursement of cash assistance

None

4 days

Finance Division

 

Release of Cash Assistance

None

30 minutes

REU Focal

TOTAL

None

8 days, 30 minutes

 
           

 

 

  1. Requesting for Conduct of On-Site ECP Seminar

Request for ECC to conduct for an in-depth EC Program orientation to companies/offices

 

Office or Division:

Information and Public Assistance Division

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

Public and Private Companies and Organizations

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Letter request/Onsite Seminar Request form

Client

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Write a letter requesting for on-site ECP seminar and send it to ecpseminars@gmail.com

 

(At least two weeks prior to the requested seminar)

 

Accomplish the ECP onsite request form

Receive letter request/ onsite request form

 

(Acknowledge letter request if sent through email)

None

1 hour

IPAD Staff

 

Endorse the request to the IPAD Chief

None

1 hour

IPAD Staff

 

Check the availability of the resource speakers

None

1 hour

IPAD Staff

Inform the ECC-Information and Public Assistance Division in the event of cancellation or postponement of the requested seminar

Coordinate with the requesting company/organization on the approved request

 

(transportation, laptop, projector, sound system, etc.)

None

1day

 

IPAD Staff

TOTAL

None

1 day, 3 hours

 
           

 

 

  1. Applying for Attendance to In-House Seminar

Attendance to ECP Free In-house seminar conducted once a month at the ECC main office multi-purpose hall

 

Office or Division:

Information and Public Assistance Division

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Accomplished Online Pre-Registration Form

Links can be accessed through ECC Facebook Page

Printed copy or screenshot of the confirmation email

Links can be accessed through ECC Facebook Page

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client visits the ECC Facebook Page for the schedule of ECP In-House seminars

 

None

   

Choose the preferred date of seminar and accomplish the online pre-registration form

Check the accomplished online pre-registration form

 

(Pre-registration form is checked 3 days before the event)

None

1 hour

IPAD Staff/ Information Officer

Wait for a confirmation message

Send a confirmation email

None

30 minutes

IPAD Staff/ Information Officer

 

Remind the participants about the seminar

None

1 hour

IPAD Staff/ Information Officer

Attend the in-house seminar

 

Present a printed copy or a screenshot of the confirmation email during the event

Verify the name if it is included in the official list of participants

None

5 minutes

IPAD Staff/ Information Officer

TOTAL

None

2 hours, 35 minutes

 
           

 

 

  1. Freedom of Information (FOI) Request

The Executive Order No. 2 requires all executive departments, agencies, bureaus, and offices to disclose public records, contracts, transactions, and any information requested by a member of the public, except for matters affecting national security and other information that falls under the inventory of exceptions

 

Office or Division:

Administrative Division / Policy, Programs and Systems Management Division

Classification:

Simple

Type of Transaction:

Government to Client

Who may avail:

All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Letter request

Client

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

File request for information

Receive application / request for information and forward the request to the decision maker

None

15 minutes

FOI Receiving Officer

 

Decide whether to deny or approve the request

 

Prepare communication and inform the client if the request is denied

None

30 minutes

FOI Decision Maker

 

 

FOI Receiving Officer

 

Prepare the information requested

None

4 hours

Concerned Division

 

Release the document

None

15 minutes

FOI Receiving Officer

TOTAL

None

5 hours