A new Artificial Intelligence (AI)-powered communication facility is now integrated to the Employees’ Compensation Commission’s (ECC) official Facebook page and website providing real-time answers to client’s queries 24/7.

EccAI, a name given to the AI-Chatbot has been on-board serving the clients since August 14, 2024. With this new facility in place, all clients who course their queries through ECC’s major information and communication channels such as its Facebook page and website will receive more responsive, direct, and comprehensive answers related to the Employees’ Compensation Program or ECP. Since the bot is also trained to answer in local dialects, clients may also initiate conversation using their mother tongue.

ECC Executive Director Atty. Kaima Via B. Velasquez said, “We launched this communication tool not only to provide our clients with express answers to their questions, but also to amplify ECC’s handling and analysis of the clients’ sentiments and get insights so that we could better our service.”

Besides the AI utilized in client conversations, EccAI is also equipped with extra SMS and Email Blasting features. This means that pursuant and in compliance to the Data Privacy Act of 2012, all clients who will expressly give ECC their consent to collect personal information such as their mobile numbers and email addresses, among others, will receive additional information about ECC and updates on the ECP policies.

Previously, ECC integrated a chatbot system to its information channels but without the aid of an AI. To cater to a growing client segment, ECC is also set to integrate the AI to other social media channels such as Viber, Telegram, and Instagram once its accounts become fully functional.

 

Reporting by Carlo A. Katigbak