MFO 1: Improved and Expanded Benefits, Services and Coverage

  1. Development and Review of Policies on the Employees’ Compensation Program (ECP).
    This entails development and review of policies and procedures for the improvement of the ECP such as increase of benefits and/or expands the coverage of the ECP.
  2. Rehabilitation of the Persons with Work-Related Disability (PWRDs) Program
    The main objective is to facilitate the integration of PWRDs into the economic mainstream of society through the following programs and projects:

    1. ECC-Quick Response to PWRDs
      This project aims to provide immediate assistance to workers or their families in the event of major work accidents or outbreak of occupational diseases at the workplace. The ECC intervention includes psycho-social counseling services, medical help and assistance in the filing of the necessary claims with the System.
    2. KAGABAY Project
      “Katulong at Gabay sa Manggagawang May Kapansanan” or KaGaBay is an assistance project to PWRDs which provides vocational skills and entrepreneurial training and other assistance that will allow PWRDs to find employment or self-employment.
    3. Physical Restoration of PWRDs
      An assistance project to facilitate the provision of ECC-funded rehabilitation services like physical therapy, occupational therapy and provision of rehabilitation appliances.
    4. Job Placement Facilitation
      This involves assistance to PWRDs and/or their children to find employment or re-employment
    5. Prevention Program in the Workplace
      This project aims to promote health and protection of workers in the workplaces by raising the employers and workers awareness on the value of adopting and observing appropriate preventive measures.
  3. ECP Information Dissemination Services
    This program is designed to increase public awareness on the Employees Compensation Program (ECP). The projects under this program are:

    1. Development/Updating/Reproduction of IEC Materials
      This project ensures that reader-friendly ECP materials are continually developed. This involves three important activities, namely: (1) Development and printing of information materials such as flyers, posters, ads, audio visual presentation materials and other related information; (2) Publication of The ECC Reporter designed to inform ECC publics of the latest on employees’ compensation policies, case decisions, OSH research findings on work contingency prevention and others; and (3) Re-printing and distribution of existing IEC materials.
    2. Intensification of Information Dissemination on the ECP through Quad-Media
      This project includes publication of press releases in broadsheets, tabloids and regional papers, airing of infomercials on radio, television and the like as well as linkages with radio and TV networks for participation in public affairs programs/interviews, distribution of IEC materials to ECC clients (notably flyers explaining the ECP, how to file EC claims at the SSS and GSIS, various projects of the ECC such as the KaGaBay Program) and the publication of The ECC Reporter.
    3. Intensification of Information Dissemination on the ECP through Seminars, Training and One-on-One Services

      This involves the conduct of seminars/lectures on the ECP and OSH right at the workplaces in coordination with the employers and the employees’ unions. Target participants of ECP seminars/lectures are rank and file workers, labor union representatives and human resource officers. Another important project is the Public Assistance Center (PAC) which is designed to provide personalized assistance/information to walk-in clients on how and where to file EC claim or the follow-up of the status of their claims pending at the SSS or GSIS or at the ECC and other related matters. PAC is located at the ECC ground floor for this purpose and was operationalized since 2005.

MFO 2: Appealed Cases Disposed

  1. Disposition of EC Appealed Cases
    This involves the evaluation and adjudication of all EC claims elevated to the Commission after denial by the System. A system of monitoring/tracking every action taken on the case has been installed to ensure prompt disposition of appealed EC claims. Among noteworthy projects to promptly and judiciously evaluate EC appealed claims and to ensure that EC claimants are served promptly, efficiently and effectively in this regard are the following:

    1. Evaluation and Disposition of EC Appealed Claims through a Technical Review Committee
    2. Consultations with the Systems
    3. Monitoring mechanism for the process cycle time
  2. General Administrative Support Services (GASS)
    The programs, projects and activities implemented to support the operations are essential to achieve the ECC target performance for any given year. These are the following:

    1. Technical Support for Policy/Program Development
      The projects under this are the following:

      1. Compendium of EC Claims Statistics
        The objective is to develop a compendium of EC claims statistics which will serve as a basis for policy formulation, program development, effective planning, PPAs review and improvement, and the day-to-day decision making.
      2. Conduct of Research Studies as Inputs to Policy Formulation
        This involves the conduct of necessary researches/studies on ECP in support of policy formulation or program development/improvement.
      3. Conduct of Agency-Wide Planning Activities
        This involves the planning and programming of all programs and activities to be undertaken by the agency for the year through a conduct of a corporate planning session which includes the review and assessment of programs and project achievements for the reporting year. The result of performance review and assessment serve as input to the formulation of Agency Action Plan for the following year. The agency performance is measured through a set of target indicators that are regularly monitored through the monthly and quarterly reports prepared by each Division. The conduct of a Mid-Year Performance Assessment (MYPA) the agency enables to the agency assess its first semester performance and reformulate actions and targets for the rest of the year.
      4. Information and Communication Technology (ICT) Services
        The Information Systems Strategic Plan (ISSP) serves as the framework for the computerization projects of the ECC. For effective information management, the Plan documents the procedures and the required budget for the procurement of new ICT equipment, development of information systems, rehabilitation and enhancement of network systems and infrastructure, and the upgrading of existing ICT resources, maintenance of ECC website and ICT trainings.
      5. Quality Management System Compliant to ISO 9001:2008
        This is to ensure a common sense approach to the management programs, projects and activities of the agency in order to continually improve the services and meet the needs of its customers and other stakeholders.
      6. Implementation of Gender and Development Plan
        This is in support of the government’s advocacy in mainstreaming of gender and development in all government programs and projects.
    2. Finance Services
      Financial management’s objectives are: (1) to improve the financial records and journals reporting system, (2) comply with the requirements of the Commission on Audit and other government agencies like GSIS, PAGIBIG, BIR, Bureau of Treasury, DBM and DOLE; and (3) the processing of valid claims/billings/vouchers within the day from receipt of document. The budget management’s objectives are: (1) the preparation of annual ECC Corporate Operating Budget; (2) monitoring of loading fund requests; (3) the submission of ECC fund status report to the DOLE; and (4) cashiering services.
    3. Human Resource, General and Administrative Services
      This program covers the efficient and effective delivery of administrative support to operations like development of effective system of maintaining the personal files/records, issuances of office orders, memorandum and other official reports and communications, management of records, the procurement of equipment and office supplies requirements, property management, building maintenance services and other related matters.

    4. Internal Audit Unit
      The aim of this program is the continuous review and improvement of existing work processes/systems and work procedures for the different programs and projects of the Commission for a more effective and efficient public service delivery as well as financial and compliance audit to ascertain the accuracy, integrity and authenticity of accounting data and to test the compliance with accounting procedures, prescribed applicable laws, rules and regulations.
    5. Technical Support for Board Concerns
      This program covers the efficient and effective provision of secretarial and clerical assistance to the Board on the performance of the function of the office.
    6. Secretarial Support for Executive Director/Deputy Executive Director
      This program covers the efficient and effective provision of secretarial and clerical assistance to the Executive Director and Deputy Executive Director on the performance of the function of the office.